Job Overview
As a Business Development Executive, you will play a pivotal role in connecting potential borrowers to successful loan disbursals. You will be the voice of the company, directly engaging with customers, reviving drop-offs, and ensuring they complete their loan journeys. This is a high-impact role that requires strong communication, empathy, and a results-oriented approach. If you are persuasive, proactive, and fluent in both English and Hindi, we’re excited to meet you.
The ideal candidate is comfortable working in fast-paced environments, thrives on targets, and has experience in financial products or customer-facing roles. This role involves cross-functional collaboration, customer engagement, and hands-on ownership of the borrower experience.
Business Development Executive Responsibilities
While responsibilities may vary slightly depending on customer needs and internal strategy, core duties include:
- Proactively call and engage potential leads and dropped-off customers to assist them through the loan application process
- Understand customer pain points, explain product benefits clearly, and drive conversions
- Maintain a structured follow-up schedule and keep CRM tools accurately updated
- Coordinate with internal operations and tech teams to resolve friction points in real time
- Share regular feedback from conversations to improve customer experience and increase conversion rates
Business Development Executive Qualifications
To succeed in this role, candidates should bring a mix of communication skills, experience in customer engagement, and a proactive approach to execution. Preferred qualifications include:
- Fluency in English and Hindi, both spoken and written
- Excellent communication and persuasion skills — confident, empathetic, and clear in conversations
- Prior experience in loans, credit, or financial services is a strong advantage
- Ability to work in a fast-paced, performance-driven environment
- Self-starter attitude with strong ownership and accountability for outcomes
Business Development Executive Skills
Soft Skills
- Strong interpersonal and verbal communication skills to engage customers effectively
- Problem-solving mindset with the ability to understand and resolve customer objections
- Adaptability and resilience to navigate changing targets or customer behaviors
- Time management skills to handle follow-ups and maintain customer engagement efficiently
Hard Skills
- Experience using CRM systems and maintaining structured sales or engagement workflows
- Understanding of the loan lifecycle or financial product user journeys
- Familiarity with reporting tools or dashboards to track performance and customer engagement
Technical Skills
- Basic digital fluency with productivity tools like spreadsheets, CRM platforms, and communication apps (e.g., Slack, WhatsApp)
- Ability to interpret customer data to improve engagement strategy
- Comfortable using internal ticketing or customer support systems to flag and resolve issues
Compensation and Benefits
- Competitive base salary
- Performance-based incentives for achieving engagement and conversion targets
- Opportunity to work directly with the leadership team
- Fast-paced learning and career growth in business development and fintech partnerships
- Be part of a high-growth fintech solving real-world credit access problems
